You can request a backup copy of your Project at any time for $1000 excluding GST.
The backup comes as a zipped file containing all relevant data tables in your Project in .csv format. These files can be opened with Excel.
There is a sample backup database attached to this solution that you can download and view.
The project data and all documents are included. If the filesize is not too large this can be emailed directly to you, otherwise it is sent on a flashdrive.
Please allow 72 hours for receipt of your backup.
To request a backup please email us at firstname.lastname@example.org
Read-only access means that your Project is put in a 'read-only' state. So you can still access it and run reports, but you can't enter any new data or make any changes to existing data. This is suitable for those projects that have finished their active consultation cycle but need to remain live so the existing information can be accessed. Read-only access is available for 50% of the current annual fee of a project. To organise this please email us at email@example.com
Cancelling a project removes it from your system completely. It cannot be accessed in the future unless we restore it from a backup which would entail a restoration fee of $1800 plus GST. Cancelling a project is free of charge. To cancel please email us at firstname.lastname@example.org