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I am not receiving the automated email, why?

While it may be obvious, few users keep track of the details on their personal profile. For example, if your email address has changed but you have not updated this on your Consultation Manager profile you will not receive the automated email.


To amend this, you will need to contact your system administrator for assistance.


Once you have contacted your system administrator, ask them to complete a Team Member search, locate and open your profile. 


From here they can update your user details, including the email address and click “save changes”.



Now that your email address is correct, try resetting your password again using the having trouble logging in? feature or ask your system administrator to click “reset password” while reviewing your profile.


Tip: if your platform is an Enterprise Licence, you will need to contact someone with the user role Enterprise Admin or if your platform is a Project Licence, you will need to contact someone with the user role Team Leader. 



Now that your email address is correct, try resetting your password again using the having trouble logging in? feature or ask your system administrator to click “reset password” while reviewing your profile.

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