To maximise deliverability of Communicator emails, Consultation Manager implements the following policies.
Consultation Manager sends all emails from email@example.com. This address is hidden from your recipients but is used to enable us to manage emails that are bounced back due to factors such as incorrect email addresses or full mailboxes and to provide feedback on failed delivery to you through the Communicator interface.
Consultation Manager also implements a Sender Policy Framework (SPF) on consultationmanager.com.au which specifies the IP addresses allowed to send email from consultationmanager.com.au. This gives receiving mail servers confidence that Communicator emails are not spam and enhances deliverability.
However, to the recipient, Communicator emails will appear to come from the address you specify in the From Email field in Consultation Manager.
The only exception to this rule is if the recipient is on the same domain as the From Email domain. In this case, the email will appear to be 'from' firstname.lastname@example.org but the Reply-To address will be your From Email. This exception is in place because some mail servers are especially strict about emails that appear to be sent from their domain but originate from a different source.
If you send a Communicator Email with the From Email: email@example.com
- If the email is sent to: firstname.lastname@example.org, the email will be sent FROM: email@example.com
- If the email is sent to: firstname.lastname@example.org, the email will be sent FROM: Me <email@example.com> with REPLY-TO: Me <firstname.lastname@example.org>